At 41 Capital Overseas, we are dedicated to providing the highest level of service to our clients. We understand that the immigration process can be complex and sometimes unpredictable. This Refund Policy outlines the conditions under which refunds may be issued for services provided by 41 Capital Overseas. By engaging with our services, you agree to the terms and conditions set forth in this Refund Policy.

1. General Refund Guidelines

We strive to offer the best possible assistance with your immigration journey, but please understand that due to the nature of the services we provide, refunds are generally not offered once a service has been rendered. This policy is designed to provide transparency about our approach to refunds and to clarify when they may or may not apply.

Refunds are considered on a case-by-case basis and will be evaluated depending on the specific circumstances surrounding the request.

2. Non-Refundable Fees

Certain fees and charges are non-refundable under any circumstances, including but not limited to:

• Government Fees: Any payments made to government agencies, immigration authorities, or third-party organizations (such as visa application fees, biometric fees, and processing fees) are non-refundable. These fees are outside of our control and are directly payable to the relevant authorities.

• Consultation Fees: Fees paid for initial consultations or case assessments are non-refundable. These fees cover the time and expertise of our consultants and are charged regardless of whether you choose to proceed with our services.

• Service Fees for Completed Work: Once work has begun on your immigration application, including document preparation, legal services, or visa processing, the corresponding service fees are non-refundable. This includes any fees for services already rendered, regardless of the outcome.

3. Refunds for Unrendered Services

In certain circumstances, we may offer a refund for services that have not yet been rendered. These circumstances include:

• Service Cancellation Before Work Commences: If you decide to cancel our services before any work has been done (e.g., no documentation has been processed, no application has been submitted), we may issue a partial refund, minus any administrative or processing fees.

• Failure to Provide Services: If, for any reason, we are unable to provide the agreed-upon services (for example, due to unforeseen internal issues or external factors), we may issue a full or partial refund for services that have not been delivered.

• Overpayment: If you have been overcharged or accidentally paid more than the agreed amount for services, we will issue a refund for the excess amount.

4. Refund Process

To request a refund, you must submit a written request to us via email or other communication channels provided at the time of your agreement. Your request should include:

• A detailed explanation of the reason for your refund request.
• The specific service(s) for which you are requesting a refund.
• Any supporting documentation that may be relevant to the refund request (e.g., receipts, proof of payment).

Refund requests will be reviewed on a case-by-case basis. We aim to process refund requests promptly; however, please allow up to 30 days for us to review and respond to your request.

5. Partial Refunds

In cases where partial refunds are issued, the amount refunded will depend on the nature of the service provided and the amount of work already completed. If we have already started work on your immigration case, the refund will be adjusted accordingly. This may include:

• Refunds for unused portions of service fees.
• Deductions for any administrative or processing fees incurred.
• Refunds for payments made towards services that we were unable to complete.

Please note that no refund will be issued for work that has already been completed, including but not limited to consultations, document review, or government filing fees.

6. Refunds for Delays or Unsuccessful Applications

While we will make every effort to ensure the success of your immigration application, we cannot guarantee the outcome, as the final decision lies with immigration authorities. Therefore:

• Refunds Due to Application Rejection: If your application is rejected by an immigration authority, no refund will be issued for the services provided. Our role is to assist with the preparation and submission of your application, but the decision-making power rests solely with the immigration authorities.

• Delays in Processing: We are not responsible for delays caused by immigration authorities or external factors, and these do not constitute grounds for a refund. We will, however, assist you in resolving any issues or delays where possible.

7. No Refunds for Post-Submission Services

Once your immigration application has been submitted to the relevant authorities, no refunds will be issued for any services related to the application process, even if the outcome is unfavorable. This includes:

• Submission of documents to immigration authorities.
• Legal representation or advice related to the case.
• Communication and follow-up with relevant authorities.

8. Amendments to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. When changes are made, the updated policy will be posted on our website with the “Last Updated” date revised accordingly. We encourage you to periodically review the policy to stay informed about any changes.